Discover how an ICT & API specialist can elevate operational efficiency and data-driven strategies at Odido, a progressive telecom leader. Join our innovative team!

This is what you will do

As the ICT and API Specialist in the Reporting and Planning department, your role is vital in integrating and developing COO systems to enhance reporting capabilities and operational effectiveness. You'll ensure the availability of critical data, manage API integrations efficiently, implement cutting-edge reporting tools, and collaborate on tech innovations to maintain system stability and advance data-driven decision-making.

Main goal of the function

The ICT and API Specialist concentrates on merging and enhancing COO systems, particularly in the area of reporting features. This role ensures that data from the agent tools is easily accessible for reporting and analysis purposes and incorporates intelligent data solutions into the COO systems in partnership with the IT division.

This professional establishes a robust and reliable framework for the amalgamation of COO systems and applications at a tactical tier. They sustain operational reliability and supply accurate and current data to Business Intelligence Specialists.

Result areas of the function:

1. High availability of datapoints in the COO ICT infrastructure.

2. Effective management of API integrations to minize downtime.

3. Identification and implementation of advanced reporting tools to improve data and reporting capabilities.

4. Integration of Machine Learning and AI models to improve the effectiveness of agent performance.

5. Collaboration with the IT department on incident management, system innovations and implementation.

6. Implement robust data security measures.

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

• At least a Bachelor degree
• Minimum of 3 years relevant work experience
• Experience in API development, ICT infrastructure management and technical support.
• Understanding of programming languages such as Python or Java.
• Knowledge of contact center technologies and data security protocols.
• Effective communication and collaboration skills.

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!