Senior Business Analyst Operational Support Systems

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Senior Business Analyst Operational Support Systems

Den Haag

Senior Business Analyst Operational Support Systems

Wat ga je doen?


1. Dutch language "strongly preferred"

2. Candidate is "currently living in The Netherlands" for at least 3 years (or longer)

Being a Business Analyst at T-Mobile is an exciting and varied job that touches different facets of both the customer fulfillment & assurance processes and the network infrastructure here at T-Mobile.

The Digital Orchestration team is the gateway between the commercial customer services and the implementation of those in our networks and on our service platforms. This encompasses internet access, TV and voice services for our consumer domain and internet access, connectivity and hosted voice/mobile connect services for our extended business line. The SCRUM teams that you will be working with are developing and maintaining software that handles all the transactions towards our growing fixed network and service platforms.

Your responsibility as a Business Analyst is the early pre-refinement of the requirements with stakeholders and supporting the refinement process of the Scrum teams of the new epics they will develop. It is the responsibility of the Business Analyst to make sure the functional requirements are complete and well understood. Together with the software engineers you will translate these into the best long-term solution designs to automate the network configuration, service fulfillment and service assurance processes. All, so our customers get the best experience when using their services.

Your stakeholders can be part of Technology, our Consumer services or our Business Services. Often more than one team is involved in the realization of the epics and features. As Business Analyst you will coordinate activities and manage dependencies across teams and even between release trains.

Waar kom je te werken?

With the successful acquisitions, with Vodafone Thuis, Tele2 and Simpel, T-Mobile Netherlands has the ambition to beat the Dutch competition with united forces as a powerful challenger. On Mobile we are already #1 on volume and quality, rated the best network for many years already, on Fixed telecom, internet  & TV we have the ambition to go here as well.

The Network Design business unit is clearly playing a key role in our network, it designs, builds, and improves all network solutions. We build the communication products and services that T-Mobile delivers to companies and consumers. We are responsible for the transport of both the mobile and fixed data traffic throughout the Netherlands, optimize it so every customer can watch the streaming services, check their social media profiles and receiving calls over both our 4G & 5G mobile data highway and our own fiber access network.

The Digital Orchestration department builds the Operations Support Systems that support the network business and automate the delivery of the complex customer services. The teams in this department impact the T-Mobile and Tele2 brands we have and are recognizable by a strong collective drive to create and build something valuable all the time.  It is the leading software engineering vehicle within the Network environment.

We are in a hybrid sourcing model using internal teams, outsourced parts and bought solutions. We strongly believe in the Agile concepts and all the teams – internal and external – have a high level of autonomy and discipline. The teams use different technologies to develop their systems. The main languages used for the internal software engineering are Microsoft .net and Ruby on Rails/Elixir. The main bought solution is the OSS suite of our partner Ericsson.

The manager can be described as someone that absolutely puts faith in the individual, he communicates transparently and direct, and hopes you do the same to him, speak out, you do not have to be perfect since no one person on this planet is. When you do not know, ask, since learning is most important. He will always aim at a healthy balance in the seniority of the team structure and encourages internal growth and mobility in his teams and overall in T-Mobile.

Still reading? Then we’ll leave you with a little bit about T-Mobile

Although we might not be a start-up (we do have awesome macchiato’s), we do behave like one. T-Mobile is a challenger. For over twenty years, we have been providing our customers with the service they deserve. And these days we’re on a mission to make a connected life completely carefree. We want to get rid of constraints that prevent people from being their best selves sooner rather than later. That is carefree living as it is meant to be. Because it can be. Are you ready to take on this challenge with us?

Wat breng je mee?

The ideal professional would bring:

  • A bachelor’s degree in computer science or another relevant study or equivalent knowledge gathered by work experience;
  • At least five year of working experience in the domain of software engineering;
  • Agile/Scrum methodology;
  • Generic knowledge of service delivery and activation in a technical environment, inventory registration, network and service assurance, customer care;
  • Some knowledge of architectural framework such as TOGAF and TM Forum (ETOM TAM);
  • Security and privacy in software, including GDPR and other related regulations and rules;
  • Knowledge of B2B and B2C telecom services such as voice, broadband, VPN, SDWAN, cloud;
  • Business Intelligence and data lake concepts and tools;
  • Competency in providing solution design support in an environment with multiple stakeholders and in influencing stakeholders such as business owners and guiding delivery teams;

If you lack some of the above, but you are smart and well educated, have a strong technical profile and would love to become a Business Analyst in an intriguing technology driven world, send us your profile and we will see if there is enough match to have an interview.

So if:

  • You come up with smarter and better ideas to serve our customers with our technical capabilities;
  • You love an Agile setting with al lot of room and responsibility for craftmenship;
  • Telecommunications suits you;

Then maybe this is the right opportunity for you!

Wat bieden we jou?

There is a lot possible within T-Mobile, but you have to take the initiative yourself. Be excited! Are you missing something or could something be better? Go ahead, do it differently.

After a first digital introduction to a recruiter, you will come for an interview with the hiring manager, Jean is his name, and a second interview partner. Still enthusiastic? Then there will be a substantive 2nd conversation!

If you, and we, are even more enthusiastic afterwards, you will receive an offer and you can join Team Magenta!

In addition to about 2000 enthusiastic colleagues, we also offer the following:

  • Excellent salary
  • 30 holidays (+1 additional you get from T-Mobile, so 31 in total)
  • Exchangeable public holidays
  • Variable remuneration scheme
  • Pension scheme
  • Personal learning budget
  • T-Mobile 5G unlimited subscription, phone voucher and employee discount
  • T-Mobile Thuis (internet & TV) discount
  • Freedom to work, from home and in the office (hybrid work environment, at least 1 day per week in no lockdown)

Wat ga je bij ons leren?

For us, learning is just as normal as calling. You are responsible for your own development and you decide how, what and when you learn. We support you in this! Go to for more information.

You are in the lead, so we don't do old-fashioned performance interviews and assessments. You ensure that your manager and your colleagues are aware of your goals and development. We call this Great Conversations, more information can be found at

Overige informatie

Are you as excited about us, as we are about this role? Great! Then we're sure to be a good match! Applying for a job with us is very easy. Send your CV and motivation, using the application button and one of our Talent Acquisition Managers or TA Specialists will call you.

If you're still not convinced, perhaps an introduction to our CEO will help!  

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